Here are some words for you to use in your conversations today that will produce different results.

Impress your friends:

Lactomangulation (lak’ toe man gyu lay’ shun) n.

Manhandling the ‘open here’ spout on a milk container so badly that one has to resort to the ‘illegal’ side.

Peppier (pehp ee ay’) n.

The waiter at a fancy restaurant whose sole purpose seems to be walking around asking diners if they want ground pepper.

Telecrastination (tel e kras tin ay’ shun) n.

The act of always letting the phone ring at least twice before you pick it up, even when you’re only six inches away.

Impact their lives:

Thank you!

I love you!

What can I do for you today?

You have made a difference in my life!

I believe in you!

I need you!

Notice no definitions needed?

You choose: impress or impact?  You know which word I will use!

And these are just my thoughts on a cold Thursday afternoon!


Steve Siemens, CSP